Insights from the Volunteer Manager Conference
Our Volunteer Coordinator recently had the opportunity to attend the NSW Palliative Care Volunteer Manager Conference, the first event of its kind, held alongside the 2026 State Palliative Care Conference at the Sydney Masonic Centre. Thanks to the generous sponsorship of Friends of Palliative Care, this valuable professional development opportunity provided new ideas, fresh perspectives, and meaningful connections with colleagues from across the state.
The conference began with a shared Welcome Reception on Monday evening, where delegates from both conferences came together to enjoy live music, networking, and reconnecting with familiar faces. On Tuesday morning, attendees joined the opening plenary session before separating into their respective conference streams.
A conference favourite was the presentation on the Nepean Therapy Dogs program. We learned how the dogs are trained to travel in prams, keeping them at bed height so patients can easily reach out for a pat. Their gentle temperament allows them to spend long periods providing comfort to patients. Even better, five of the therapy dogs attended the session, giving delegates the chance to enjoy some canine cuddles. Very cute!
Adding to the excitement of the conference, our Coordinator discovered that a photo featuring her and three of our volunteers, Jenny, Bev, and Beth, had been selected for the front cover of the State Conference Program. It was wonderful to see our volunteers represented so prominently and recognised as part of the palliative care community across New South Wales.
We also heard from Melanie Liddell, Social Impact Manager at Volunteering WA, who presented on measuring change and understanding the impact of volunteer programs. Her insights highlighted the importance of capturing meaningful outcomes and demonstrating the value that volunteers bring to palliative care services.
Another standout session was delivered by Tracey O’Neill, who challenged managers to think beyond traditional approaches to volunteer engagement. Her energetic presentation encouraged leaders to build strong cases for volunteering, embrace innovation, and proactively influence positive outcomes rather than simply maintaining the status quo.
Other presentations explored the evidence supporting music therapy in palliative care and emerging research demonstrating the significant value volunteers contribute to patients, families, and the wider health system. Every session provided practical insights and sparked thoughtful discussions about ways to strengthen volunteer programs and enhance service delivery.
Reflecting on the experience, our Coordinator said one of the most valuable aspects was connecting with fellow volunteer managers.
“It was reassuring to learn that many managers face similar challenges, regardless of their organisation. Hearing different ideas and approaches to changing narratives around volunteering was incredibly helpful. The opportunity to have dinner as a group on the Tuesday night really helped build lasting professional relationships.”
A special highlight was attending alongside representatives from our local kindred service, Dungog Carers, with Annette and Lyn also participating in the conference experience.
We extend our sincere thanks to Palliative Care NSW for delivering such a well-organised and inspiring event, and to Friends of Palliative Care for their generous sponsorship, making this valuable learning opportunity possible. The knowledge, ideas, and connections gained will help strengthen our volunteer program and ultimately benefit the patients and families we support.
